FAQ

General FAQ

Q: What is your policy on customer satisfaction?

A: We guarantee absolute satisfaction - 100% of the time. Period.

Q: What is your response time?

A: 4 hours anytime between the hour of operation. However if you require faster service we charge 1.5 times more than regular price. Call us or email us for more details...

Q: How long will it take?

A: We strive to complete repairs in 1 to 3 days (unless we are waiting for a none stock part). We are extremely conscious of downtime, the fact that most people whether they use their computer at home or at work cannot live without them, for this reason we treat every machine as priority and have strict Service Delivery guidelines which we strive to meet in order to cause as little inconvenience as possible.

Q: Can you have it fixed today?

A: In most cases yes if in by Noon. If I have to order parts, then it can take up to 3 days.

Q: Where is your Location?

A: Unfortunately at this time we do not operate retail establishments - our computer repair service caters to our customers by coming to your location.All our consultation, repair, training, etc are ON-SITE only.

Q: How does it work if I need your services?

A: It's very simple. All you have to do is call us and we will set an appointment to meet at your place (home/office) to do the job.

Q:Do you offer pickup and delivery?

A:Yes. We offer free pickup and delivery in Hillsborough County. Please call to verify your location qualifies for free pickup and delivery.

Q: Do you provide On Site Service? Can you come to my location?

A: Yes, MisterCertified specializes in on site service! Occasionally, repairs will need completed back at our shop.

Q: What areas you service?

A: We service the Tampa-St Petersburg Clearwater Area.

Q: Do you sell any parts at all?

A: No. We do not sell any parts; however if during a service diagnostics we found a problem with your hardware we can get you the right hardware at the cheapest price.

Q: What is your operating hours?

A: 7 Days a week, 24 hours a day.

Q: Do you service on weekends and after hours?

A: We provide service 7 days a week. No extra charge for weekends or after hours.

Q: What kind of payment do you accept?

A: Cash, Personal/Business Checks, Major Credit Cards, Money Order and Certified Checks.

Q: Do you service Apple Macintosh?

A: No.

Q: Do you service Linux computers?

A: Yes.MisterCertified does offer Linux support, however please be aware of a premium rate for the support.

Q: Do you repair monitors?

A: No. Reason being, with the drop in cost in computer monitors, it is now cheaper to buy a monitor than to fix it in the long run. Note: Just because a monitor might not come on, doesnt mean its neccessarily bad. It could be numerous other problems causing it to not come on. Therefore, you should have it looked at before ruling its bad.

Q: Do you provide phone support? If yes how much you charge?

We charge $30/Hr for phone support.(Only available to our contract clients.)

Q: Where can I get a good spyware Program?

A: www.download.com and download Ad-A-Ware SE

Q: Do you match your competitors prices?

A: Yes. MisterCertified will match our competitors' prices. In order to provide this service, we need the appropriate web address or company contact information to verify the pricing. Each price match is handled on an individual basis.

Q: What type of warranty do you offer with your systems?

A: All MisterCertified Services come with a 30-day money back guarantee...

Q: How do I contact you?

A: There are many ways to contact us:

Address: 

12312 Adair Ct.
Tampa FL 33626

Email:

Support: support@mistercertified.com
Sales:   sales@mistercertified.com
Phone - 813-264-6460
Fax - 800-553-9520

Q:What kinds of repairs/support will your technicians deal with?

A: Slow Performance
Operating System Failure
Internet Connections
Illegal Operations Errors (BSOD)
Hardware Failure
Hardware Conflicts
Freeze Ups
System Won't Shut Down
Memory Problems
Printing Problems
Virus Problems
Backup Problems
Network Problems
Data Corruption
Spyware, Malware and Adware
Network Connection problems
Disk Sanitizing Service (Hipaa)
Data Recovery
Remove viruses
Stop pop-ups, remove adware/spyware and install/configure anti-spyware software
Troubleshoot home or office networks
Fix email and software problems
Fix printer, scanner, digital camera, scanner or mp3 player
Tune up your pc, making it run faster
Perform standard maintenance, Windows updates/patches
Install, configure and train on new software and hardware
Assist in data back-up processes, transferring data from one PC to another
Set up secure wireless networks
Assess you network security and make suggestions on how to harden your security
Add/remove network users on a variety of platforms.

Remote Support Services FAQ

Q: How does it work?

A: You will download a small utility from our website which allows your computer to be controlled remotely. You can watch as a tech controls your computer and fixes your computer problems right before your eyes.

Q: What about my privacy, what prevents a tech from seeing inside my computer when the session is over?

A: The remote control can ONLY be initiated from the customers computer, not the tech's computer. As soon as connection is lost or terminated there is no way a tech can access your computer unless you double-click the utility and hit connect.

Q: Great I want to give this a try, what do I need?

A: Run a Windows OS (2000,XP or Vista) and have an internet connection (DSL or Cable)

Q: What problems can be fixed with Remote Computer Repair?

A: Program errors, spyware/virus removal, sluggish computer, cleaning up junk files, eliminating pop-ups, or perhaps you just need a guiding hand to help with Microsoft Office or another program. If your not sure if your problem can be fixed remotely please contact us.